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Customer Relations Representative - State Farm Agent Team Member Austin, TX

Customer Relations Representative - State Farm Agent Team Member

Full Time • Austin, TX
Replies within 24 hours
Benefits:
  • Bonus Program for Sales
  • Free half day off on your birthday
  • Small office
  • Warm Sales Leads provided
  • Paid time off
ROLE DESCRIPTION:
As a Customer Relations Manager with Bridgette Hearne's office, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.  At Bridgette Hearne's office you will find a warm, friendly environment with a loyal customer base.  The office and agent have been in Austin since 1996.
  
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Sales to current customers, warm leads and call in for quotes.
  • Maintain client records and update information as needed.
  • Develop and maintain client relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to clients.          
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
        
  • Prior State Farm Insurance experience
  • General Lines Property and Casualty License
  • General Life and Health License preferred
  • Strong communication and problem-solving skills.
  • Ability to handle high-stress situations calmly.
  • Willingness to engage in sales conversations.
Compensation: $45,000.00 - $55,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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